English
This leading text for P/OM, the successor to both "Productions and Operations Management", 5/e (1993) and "Operations Management", 1/e (1992), shows students how managers design, plan and control operations to achieve optimum productivity, top quality and customer satisfaction. The first text to stress management of on-going systems on both manufacturing and service industries, it covers both descriptive and quantitative methods throughout. The book is firmly rooted in the premise that operations play a major role in achieving quality and customer ... satisfaction. This revision features a new, integrated subtheme of competitive excellence and has been updated // on such current issues as TQM, continuous improvement, JIT, service industries, international operations, and changing technologies. In addition, the problem of material (manual and computer-assisted) has been extensively revised and many new real-world applications have been added both as boxed features and as in-text examples. This edition features a bold
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| Shop Location | Cairo, مصر |
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