English
This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques can be used as quick reference in the work environment
| Shipping Cost |
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| Delivery Time | Ready to ship in 3-5 Business Days |
| Shop Location | Cairo, مصر |
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